My proven process for a brand identity project is my secret sauce to deliver a brand identity system you will adore. It involves getting deep with the discovery stage, drafting one high-quality design concept, and checking each other to stay goal-oriented throughout all of the stages. The process is as follows:

1. Initial Contact A simple phone call is typically all that is needed to both understand your goals and determine if we are a good fit. We'll talk about your business, your audience, budget and related aspects which will give both of us the "warm and fuzzies."
   
   

2. Proposal & Agreement A 'match made in heaven'! I'll provide you a detailed proposal, terms and service agreement, collect a deposit and guide you through the simple on-boarding process to ensure our success.
   
   

3. Engagement First we diagnose, then we prescribe. I'll guide you/your team through discovery, strategy, and curation to fully understand what needs to be communicated to your audience before we can design what your identity will look like and how these experiences will be marketed.
   
   

4. Delivery The finish line is here. I'll provide all of your relative assets to you, ready for implementation and immediate use. Your brand identity, collateral and/or digital creative assets will be both formatted and provided to you both via zip file(s) and digitally.

Retainer packages are due 100% upfront before the commencement of any work. For brand packages, 50% of the quote is due upfront to reserve your service. When the project is complete or in incremental deliverables, the remaining 50% is due to deliver the design assets. Payment can be made via secure credit card or ACH. No checks payments are accepted unless directly stated in our contract.

Start dates vary depending on my current workload, so it can range from tomorrow to a few weeks from now. Therefore, I highly encourage you to get in contact with me today so we can properly arrange a start and end date that will work for you. If your deadline is possible for me, I will propose a project timeline during your booking to make certain we will meet your end date.

I can provide the following file types: PDF, PNG, JPEG, SVG, EPS, TIFF, GIF, Doc, Ppt, Key, Psd, Indd, Ai. Any special files can be requested as well.

This is a rare case. In fact, it's so rare that's it's honestly only happened on three occasions in over 20+ years. The reason for this is that my signature process eliminates the chance for you to be dissatisfied with the work. I have different milestones in which we check we are meeting your ultimate goal and steering the designs in the right direction. However, if there does come a time when you are not satisfied, I am open to discussing how we can resolve this. Both termination and refund terms are stated in our contract.